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ICT Manager

ICT MANAGER (Governance focus)


Competitive Salary + Bonus + Benefits

TRM International are delighted to be supporting our Luxembourg regulated Payment Institution to secure a professional onsite ICT Manager (Governance focus).

This an excellent opportunity for a committed professional with a background within a similar role in a financial institution, to join a fast-growing team. You will already be based in East Luxembourg, or able to easily commute from Germany, France, or Belgium.

Your opportunity

  • Ensure that the ICT strategy is aligned with the company’s overall business strategy

  • Develop and maintain policies, standards, baselines and procedures to address risk and ICT regulatory obligations

  • Act as the service recipient of technology services in internal and external outsourcing arrangements

  • Act as Cloud Officer for the business covering all Cloud Outsourcing arrangements

  • Regular reporting to Authorized Management on ICT activities using Key Performance and Key Risk Indicators (KPIs/KRIs)

  • Support Procurement and Outsourcing management of ICT providers, define service level agreements, ensuring compliance with regulations and monitor performance thereof

  • Monitor the payment platform technology, working closely with Operations, Technology, Risk and Compliance stakeholders to ensure policy compliance and conformity with regulation

  • Management of the relationship and participate to service reviews with IT solution providers and outsourcing partners

  • Perform risk & materiality assessment, initial and ongoing due diligences on IT outsourcing providers

  • Participation in client due diligence and prospect meetings

  • Ownership of the technology stream during internal, external audits

  • Respond to audit, client due diligences request and regulator questions

  • Manage and maintain the CSSF IT Outsourcing, Intragroup Outsourcing and Cloud Outsourcing registers

  • Manage the outsourcing framework by performing due diligence and risk assessment

  • Own, develop, maintain and test the Business Continuity, Disaster recovery, Exit and Transition Plans of the company from a technology perspective

  • Participate in group ICT governance, risk and operational committees

  • Monitor incidents and ensure policies and follow-up efforts are followed

  • Monitor and perform gap analysis to emerging and proposed ICT regulations, communicate readiness and develop remediation and maturity strategies

  • Actively participate in Change Management forums through review of policies, procedures and approval of major changes

Your profile

  • ICT experience in a financially regulated institution of a minimum of 5 years

  • Bachelors / Master in Information Technology or equivalent

  • Experience in financial services, prior experience in Payment Institutions / EMI will be an added advantage

  • Flexible, pragmatic and solution-oriented with a can-do attitude

  • High sense of responsibility and a client-oriented vision

  • Excellent communication skills and an ability to present complex ICT matters to technical and non-technical audiences, including senior leadership

  • Knowledge and experience in cloud computing, cloud migration, data center management and working within agile technology companies.

  • Relevant ITIL, ICT control or similar service management experience are an asset

  • Ability to work autonomously with minimum direction

  • Fluent in spoken and written English. German or French would be an asset.

Your offering:

The unique opportunity to be part of building up a fully digitalized payment institution - Nurturing environment where ideas will be heard, discussed, decided together, and implemented - Open-minded start-up mentality.

Apply to Sade Farrow at TRM International today by sending your CV and portfolio. Call us for a confidential chat to find out more +44 203 3781278

Thank you!

Job Types: Full-time, Permanent


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