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Our client is an established MSP and IT Consultancy. They have a new opportunity to join their team. The need is for someone who is customer focussed and experienced in giving a first-class IT support service to resolve client issues.
Responsibilities:
• Managing and prioritising service tickets, keeping records of work completed
• Providing technical support remotely or on site when necessary
• Monitor & action compliance status and vulnerabilities
• Assist with the implementation of Microsoft 365 and the implementation of best practices
• Regularly assisting with preventative maintenance checks of IT infrastructure both internally and for our customers.
• Assisting with the construction and implementation of IT contingency, migrations and upgrade plans and projects.
• Working to ensure that any data breaches are reported promptly, handled efficiently and through the appropriate channels.
Ideal Profile:
• A Level (or equivalent) IT or Computer Science or previous experience in a support role.
• Excellent knowledge of Microsoft Office 365, Intune, EntraID
• Experience supporting Windows and Mac operating systems
• Previous experience in support
• Able to build relationships with clients
• Excellent trouble-shooter with an eye for detail.
• Willingness to learn new skills, products and services.
• Linux OS, Hardware Firewall Configuration, ConnectWise Manage, • Knowledge of DHCP, DNS and Windows AD would be beneficial
Driving license and your own car which you are willing to use for work purposes is essential
Excellent opportunity to join a team of support and software engineers who are exceptional and support their clients implement innovative solutions to grow their businesses. Benefits will include healthcare and pension schemes.
Apply now to helen.von.trotsenburg@trm-international.com