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  • ellejeffryes

Market Data Support Analyst - New York - London or Madrid

We have a great opportunity to join a leading, global FinTech organisation which specialises in Trading. Our search is for a skilled Market Data Support Analyst in New York, London or Madrid. In this role, you will be instrumental in maintaining the efficiency of market data operations and supporting the growth of global financial market initiatives.


Working alongside global data teams in London, New York, Singapore, and Tokyo, you will play a crucial role in upholding our client’s commitment to excellence and ensuring client satisfaction in a dynamic and fast-paced environment.


Responsibilities:


•Technical Support: Provide support for market data infrastructure and customers, ensuring the efficient delivery of data to and from major vendors.

•Customer Service: Deliver high-quality customer service, ensuring that reported issues are addressed promptly and professionally.

•Incident Management: Manage and prioritise busy incident management and request queues, collaborating with global teams to ensure timely resolution.

•Data Management: Perform data entry for customer data onboarding 

•Reporting: Generate weekly incidents and request reports to track performance and identify areas for improvement.


Skills:

• A Bachelor’s degree in a relevant field, with a strong understanding of financial markets and market data.

• 2 years + of experience in supporting market data infrastructure.

• excellent problem-solving skills and the ability to resolve issues in a timely manner.

• customer service expertise to deliver professional and efficient support, along with strong communication and interpersonal skills for effective collaboration with both internal teams and clients.

• experience with electronic trading platforms in Fixed Income or Foreign Exchange.

• SQL skills to query databases for the retrieval of large historical datasets.

• scripting skills to automate like Python, Shell scripts, and PowerShell.

• familiarity with time series databases like OneTick or KDB, and monitoring systems, like ITRS.


Superb opportunity to work for a global business that has significant investment and a fantastic leadership team.


Want to apply? Email helen.von.trotsenburg@trm-international.com with your CV.



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